The Social Innovation Lab Kent (SILK) is a small team based within Kent County Council set up in 2007 to 'do policy differently'. Our early projects led to the development of a human-centred methodology and toolkit which draws on tools from social science, community development, business and design. By working in a participatory way across sectors and disciplines, the SILK approach is able to address seemingly intractable and complex problems. It can be applied to strategy, service design and sustainable community projects.